Please make sure you have connected Garmin with Active before following these steps - Link to How do I connect Garmin with Active?
- Check your internet connection and make sure you are connected (disable wifi if needed)
- Launch your Garmin app and sync your latest activity - remember to wait for your activity to completely finish syncing
- Launch the Active app and navigate to your profile (“Me”)
- From your Connected Health Apps menu tap the activity you want to sync (e.g. 'Steps')
- Select ‘Resync’ from the menu
- Wait for the sync to finish - this may take a minute